GENERAL TERMS AND CONDITIONS OF CONTRACT

Electronic contracts concluded with Users are not registered, are concluded exclusively in electronic form, do not qualify as a written contract, are written in Hungarian, and do not refer to a code of conduct. In case of questions regarding the operation of the webshop, the ordering and delivery process, we are available at the contact details provided.

The scope of these Regulations covers legal relationships on the Service Provider's website (www.cycle.bio) and its subdomains. These Regulations are continuously available from the following website: www.cycle.bio

  1. Service provider details:

Name of the service provider: reNEW Technologies Hungary Kft.

The service provider's registered office (and also the place of complaint handling): 1139 Budapest, Lomb utca 15.

The service provider's contact information, regularly used electronic mail address for communicating with users: hello@cycle.bio

Tax number: 27348668-2-41

Phone number: +36 70 474 9900

Language of the Regulations: Hungarian

The service platform is Shopify Inc.

  1. Basic provisions:

Hungarian law shall govern any issues not regulated in these Regulations and the interpretation of these Regulations, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, as well as Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant laws shall apply to the parties without any separate stipulation.

These Regulations shall be effective from 01 July 2020 and shall remain in effect until revoked. The Service Provider shall have the right to unilaterally amend the Regulations. The Service Provider shall publish the amendments on the website 11 (eleven) days before their entry into force. By using the website, users agree that all regulations relating to the use of the website shall automatically apply to them.

  1. Buying

By making a purchase on the website, the User declares that he/she has read and accepts the terms of this Policy and the Data Processing Information published on the website, and consents to the data processing.

During the purchase/registration, the User is obliged to provide his/her own, real data. In the event of false data provided during the purchase/registration or data that can be linked to another person, the resulting electronic contract (“ contract ”) is null and void. The Service Provider excludes its liability if the User uses its services in another person’s name or with another person’s data.

The Service Provider is not liable for any delivery delays or other problems or errors attributable to incorrect and/or inaccurate data provided by the User.

The Service Provider is not liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

  1. Range of products and services available for purchase

The displayed products can be ordered from the Service Provider exclusively online for natural persons, but can be purchased by anyone in the Service Provider's reseller store networks. The prices displayed for the products are in HUF and include the VAT required by law. No separate packaging costs will be charged.

In the webshop, the Service Provider displays the product name and description in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the actual product and may be used as illustrations. We do not assume any liability for any differences between the image displayed in the webshop and the actual appearance of the product.

If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.

If, despite all due care by the Service Provider, an incorrect price is displayed on the Web Store, especially with regard to an obviously incorrect price, e.g. a price of “0” HUF or “1” HUF that is significantly different from the well-known, generally accepted or estimated price of the product, or that may appear due to a system error, then the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.

In the case of an incorrect price, there is a striking disproportion between the actual and the indicated price of the product, which an average consumer should immediately notice. According to Act V of 2013 on the Civil Code (Ptk.), a contract is concluded by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no statement expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract, from which rights and obligations would arise. Based on this, an order confirmed at an incorrect/wrong price is considered a null and void contract.

  1. Order process
  • You can start shopping with or without user registration.
  • The user places the selected products in the cart. The user can view the contents of the cart at any time by clicking on the "cart" icon.
  • You can delete the contents of the cart by clicking on the "delete - X" icon.
  • The user selects the delivery address and then the delivery/payment method, the types of which are as follows:

Payment methods: Bank card and cash on delivery

Personal pickup: Personal pickup is not possible in our webstore.

Payment by cash on delivery: Cash on delivery is possible if the buyer selects the Cash on Delivery option at the checkout. The order value must be paid to the courier upon receipt, in one lump sum.

Purchase by bank card: When ordering online, payment by bank card is possible.

Shipping cost: Shipping cost is included in all orders over HUF 12,000 gross. For orders with a total amount lower than this, we charge a shipping fee of HUF 1,290 gross.

If an error or omission occurs in the webshop regarding products or prices, we reserve the right to make corrections. In such cases, we will inform the buyer of the new data immediately after the error is recognized or modified. The buyer can then confirm the order once again, or it is possible for either party to withdraw from the contract.

The total amount payable includes all costs based on the order summary and confirmation letter. The invoice, information on the right of withdrawal, and the warranty letter are included in the package. The user is obliged to inspect the package in front of the courier upon delivery and, in the event of any damage to the products or packaging, is obliged to request a report; in the event of damage, the package is not obliged to be received. The Service Provider does not accept subsequent complaints without a report! Packages are delivered on working days between 8 am and 5 pm, which is carried out by an external partner.

After entering the data, the User can send their order by clicking on the "order/send order" button, but before that, they can check the data provided once again, send a comment with their order, or notify us of any other wishes related to the order by e-mail.

Correction of data entry errors: Before closing the ordering process, the user can always go back to the previous phase, where he can correct the entered data.

The User receives a confirmation by e-mail after sending the order. If this confirmation does not arrive at the User within the expected deadline depending on the nature of the service, but no later than 48 hours from the date of sending the User's order, the User is released from the offer or contractual obligation. The order and its confirmation shall be deemed to have arrived at the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided an incorrect e-mail address during registration or cannot receive messages due to the storage space belonging to his account being full.

  1. Order processing and fulfillment

Orders are processed during opening hours. It is also possible to place an order outside the times indicated for order processing; if it is placed after working hours, it will be processed the following day. In all cases, the service provider's customer service will confirm electronically when it will be able to fulfill your order.

General delivery deadline, within 5 working days from the confirmation. If the Service Provider and the User have not agreed on the delivery date, the Service Provider is obliged to deliver the order in accordance with the contract on or within the time specified in the User's notice, or in the absence of a notice, no later than thirty days from the date of receipt of the order by the Service Provider.

If the Service Provider does not fulfill its contractual obligations because the product specified in the contract is not available, it is obliged to inform the User immediately and to refund the amount paid by the User immediately, but no later than within thirty days.

The Service Provider is not responsible for any changes to technical specifications or descriptions without prior notice due to reasons beyond the control of the supplier or other parties. The Service Provider reserves the right to reject already confirmed orders in part or in full. Partial fulfillment can only take place after consultation with the User!

  1. Right of withdrawal

In accordance with Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26.) on the detailed rules for contracts between consumers and businesses, the Consumer may withdraw from the contract without giving any reason and return the ordered product within 14 days of receipt of the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal up to 1 year.

The period for exercising the right of withdrawal expires 14 days from the day on which the Consumer, or a third party indicated by him, other than the carrier, takes possession of the product.

The consumer also exercises his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

The cost of returning the product must be borne by the consumer; the company has not undertaken to bear this cost.

In the event of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product, however, the Service Provider may demand compensation for material damage resulting from improper use.

The Consumer does not have the right of withdrawal in the case of a non-prefabricated product that was produced based on the Consumer's instructions or at their express request, or in the case of a product that was clearly tailored to the Consumer.

After the return of the product/or receipt of the withdrawal declaration, the Service Provider will refund the amount paid to the Consumer, including the delivery fee, immediately and no later than within 14 days in accordance with the above legislation.

During the refund, we will use the same payment method as the one used during the original transaction.

The Consumer is obliged to return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days from the date of sending the notification of withdrawal from the contract to the Service Provider.

In the event of a written withdrawal, it is sufficient for the consumer to send the withdrawal declaration within 14 days.

The consumer meets the deadline if he returns or hands over the product(s) before the 14-day period expires.

The consumer shall bear only the direct cost of returning the product, unless the business has agreed to bear this cost.

The Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a method of transport other than the cheapest standard method of transport offered by the Service Provider.

The consumer can only be held liable for any diminished value of the goods if it is due to handling other than what is necessary to establish the nature, properties and functioning of the goods.

The Service Provider may withhold the refund until the goods have been returned or the Consumer has provided evidence that they have been returned: whichever is earlier.

If the Consumer wishes to exercise his/her right of withdrawal, he/she may notify the Service Provider in writing (either using the attached form) or by telephone. When notifying in writing by post, the date of posting will be taken into account, and when notifying by telephone, the date of notification by telephone will be taken into account. In the case of notification by post, the Service Provider accepts notification as a registered mail or package. The Consumer may return the ordered product to the Service Provider by post or by courier service.

The Consumer must pay special attention to the intended use of the product, as the Consumer is responsible for compensation for damages resulting from improper use! Within fourteen days of the return of the product, the Service Provider will refund the purchase price of the product, including shipping costs, to the bank account number provided by the Consumer.

Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses can be found here.

Directive 2011/83/EU of the European Parliament and of the Council is available here.

The Consumer may also contact the Service Provider with other complaints using the contact details provided in these Regulations.

The right of withdrawal only applies to Users who are considered consumers under the Civil Code.

The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their profession, independent occupation or business activity.

The procedure for exercising the right of withdrawal:

If the Consumer wishes to exercise the right of withdrawal, he/she is obliged to send a withdrawal statement containing his/her intention to withdraw to one of the Service Provider's contact details.

The consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal before the 14th day from the receipt of the product. In the case of withdrawal in writing, it is sufficient to send the declaration of withdrawal within 14 days. In the case of notification by post, the date of posting is taken into account, and in the case of notification by email or fax, the time of sending the email or fax is taken into account.

In the event of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider's address without delay, but no later than 14 days from the date of notification of his/her withdrawal. The deadline is deemed to have been met if the product is sent before the 14-day deadline expires (i.e. it does not have to arrive within 14 days). The customer bears the costs incurred in returning the goods due to the exercise of the right of withdrawal.

However, the Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

When buying multiple products, if the individual products are delivered at different times, the buyer may exercise the right of withdrawal within 14 days of receiving the last delivered product, or in the case of a product consisting of multiple items or pieces, the last delivered item or piece.

  1. Procedure in the event of a warranty claim

In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.

The consumer is obliged to provide proof of the conclusion of the contract (with an invoice or even just a receipt).

The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (Section 6:166 of the Hungarian Civil Code).

The Service Provider is obliged to record the warranty or guarantee claim reported to it by the consumer.

A copy of the report must be made available to the consumer immediately and in a verifiable manner.

If the Service Provider is unable to state the feasibility of the consumer's warranty or guarantee claim upon notification, it is obliged to notify the consumer of its position – in the event of rejection of the claim, the reason for the rejection and the possibility of contacting a conciliation body – within five working days, in a verifiable manner.

The Service Provider is obliged to keep the minutes for three years from the date of their recording and to present them to the inspection authority upon request.

The Service Provider must strive to complete the repair or replacement within a maximum of fifteen days.

  1. Miscellaneous Provisions

The Service Provider is entitled to use a collaborator to fulfill its obligations. It is fully responsible for the illegal conduct of such collaborator, as if it had committed the illegal conduct itself.

If any part of these Terms and Conditions is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

If the Service Provider does not exercise its rights under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Any waiver of any right shall be valid only if it is expressly stated in writing. The fact that the Service Provider does not strictly adhere to any essential condition or provision of the Regulations on one occasion does not mean that it waives its right to insist on strict compliance with the given condition or provision in the future.

The Service Provider and the User shall attempt to resolve their disputes amicably.

  1. Complaints handling procedure

Our store aims to fulfill all orders in good quality and to the full satisfaction of the customer. If the User has any complaints regarding the contract or its fulfillment, they can submit their complaints by phone, e-mail or letter.

The Service Provider shall immediately investigate the oral complaint and remedy it as necessary. If the customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it and provide a copy thereof to the customer.

The Service Provider shall respond to the written complaint in writing within 30 days. It shall justify its position rejecting the complaint. The Service Provider shall retain the minutes of the complaint and a copy of the response for five years and shall present them to the supervisory authorities upon their request.

We inform you that if your complaint is rejected, you may initiate proceedings with an official or conciliation body, as follows:

The Consumer may file a complaint with the Consumer Protection Authority:

According to Government Decree 387/2016. (XII. 2.) on the designation of the consumer protection authority, the district office of the county seat, and in the second instance the Pest County Government Office with national jurisdiction, acts. https://jarasinfo.gov.hu ​​/

In the event of a complaint, the Consumer has the option of contacting a conciliation board.


  1. The conciliator

The conciliation body is responsible for the out-of-court settlement of consumer disputes. The conciliation body is responsible for attempting to reach an agreement between the parties to resolve the consumer dispute; if this fails, it will make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. The conciliation body, at the request of the consumer or the Service Provider, provides advice on the rights and obligations of the consumer.

In the event of a cross-border consumer dispute related to an online purchase or service contract, the only competent body for the procedure is the conciliation body operating under the Budapest Chamber of Commerce and Industry.

The service provider is obliged to cooperate in the conciliation board procedure. In this context, it is obliged to send its response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the registered office or business location of the enterprise is not registered in the county of the chamber operating the territorially competent conciliation board, the enterprise's obligation to cooperate extends to offering the consumer the possibility of concluding a written settlement in accordance with his needs.

  1. Data protection

The website's data management information is available on the following page:

https://hu.cycle.bio/pages/adatvedelmi-iranyelvek

  1. Coupons

Coupons can be used in exchange for discounts when shopping in the online store. Coupons are constantly being added, new ones are generated and old ones are discontinued.

Budapest, 2020.01.06.