Refund Policy

Return product

We can accept returned products within 14 calendar days of receiving the product. If more time has passed since your purchase, we are unfortunately unable to offer an exchange or refund. 

If you would like to return the purchased product, please return the goods with a copy of the invoice to reNEW Technologies Kft.: 1139 Budapest, Lomb utca 15.
 

You are responsible for the cost of returning the item. Shipping costs are non-refundable, so if we refund your purchase, you will receive a refund minus the shipping costs. 

Depending on where you live, the arrival time of the product you wish to exchange may vary. 

If the value of the returned product is over $75, it is recommended to use tracking or package insurance. We cannot guarantee the arrival of the returned product.
 

Purchase price refund 
Once the returned goods have arrived and been inspected, we will notify you by email and refund the purchase price to the bank card used for purchase within X days.
( how many days? the original “ within a certain amount of days " enough " sounds inside)
 

Late or non-receipt refund
If the purchase price has not yet been refunded, please first check your bank account again and then contact your bank, as it may take a few days for the refunded amount to appear in your bank account. If you have completed all of the steps above and the purchase price has still not been refunded, please contact us at hello@cycle.bio . 

 

Sale products 
Only products purchased at the original price can be refunded; we are unable to refund the price of sale products. 

 

Product exchange 
We can only exchange defective or damaged goods. If you would like to initiate a product exchange , please contact us at hello@cycle.bio and return the goods with a copy of the invoice to reNEW Technologies Kft.: 1139 Budapest, Lomb utca 15. 

 

Gifts 
If the product was ordered for you as a gift and was shipped directly to you, we will issue you a gift card for the same value as the purchase price upon receipt of the returned product. 

If you received the product as a gift, but the product was not delivered directly to you, or the gift giver did not order it as a gift, the purchase price will be refunded to the bank card used for purchase. 

You can contact us with your questions at hello@cycle.bio .